Building a Business With Purpose: Community First

In today’s fast-paced business world, it’s easy to chase numbers and forget people. I’ve built my career in industries where that kind of thinking doesn’t last. Whether in transportation, real estate, or technology, I’ve learned that businesses rooted in community—not just profit—create the most lasting impact.

Why “Community First” Isn’t Just a Slogan

When I co-founded and led companies like Buffalo Transportation Inc. and Erie Bus Inc., we weren’t just moving people—we were helping families get to school, patients to care, and neighbors to work. These weren’t customers in the abstract. They were members of our city.

That principle carried over to iSi Technology Inc., where we build software with frontline users in mind. Every feature is designed not because it sounds impressive, but because someone in the field told us it would make their life easier.

And in real estate? I don’t believe in flipping properties for quick wins. I believe in long-term investments that improve neighborhoods, create safe spaces, and offer consistent value to tenants.

What It Looks Like in Practice

• Hiring Locally: Many of our drivers, developers, and staff live in the same communities we serve. That creates pride, trust, and accountability.
• Listening Before Leading: Every new feature or service starts with a conversation—with a client, a partner, a resident.
• Reinvesting into the Region: Whether it’s property renovation or expanding fleet operations, I reinvest profits locally whenever possible.
• Accessibility and Inclusion: From wheelchair-accessible vehicles to intuitive tech tools, we aim to serve every member of our community with dignity and ease.

The ROI of Doing the Right Thing

Some may see this approach as idealistic. I see it as strategic. When you build trust, loyalty follows. When you solve real problems, demand grows. And when your business becomes part of the community fabric, it’s built to last—through economic shifts, competition, and change.

Final Thoughts

I believe success comes from serving others. That’s the core of every business I’ve led and every venture I back. When you put community first, profits follow—but more importantly, so does purpose.